FAQS
ABOUT US
Q: What is the story behind A Few Wood Men?
A: A Few Wood Men was started in 2017, by Shanayla Sweat, a young woman on a mission of finding the perfect gift that represented her grandfather's character. He was the neighborhood dad that did not mind taking in or caring for the neighborhood strays, the runaways, or fatherless children that walked amongst the community. He was the man that listened intently and showed up consistently. He was the man that worked hard and made a way when you ran out of options. He was the source...but he was also the man. Tall, dark, and handsome with style, George Lester, was the epitome of A Few Wood Men. It was because of him that A Few Wood Men was created.
Q: Is this a Black-owned company?
A: Yes! We are Black-owned and operated.
Q: Can I still support and purchase even if I'm not a Black Man or man of color?
A: Can you eat Mexican food and not be Mexican? Of course, you can support A Few Wood Men. Our watches are designed to be a sounding board for Black Men who are often not represented in the media in a positive light, but you can purchase and support A Few Wood Men all the same. The watches will continue to look fly on your wrists regardless of color.
Q: Are your products for men only?
A: We started out catering to men, however, we've added a few women's watches to our collection.
Q: Where are you located?
A: We are located in Atlanta, GA.
PRODUCT DETAILS
Q: Are your watches waterproof?
A: Unfortunately, our watches are not waterproof, but they are water resistant. That means they are able to withstand exposure to water in most cases, but not for extended time periods.
Q: What types of wood do you use for your products?
A: Most of our watch models consist of Oak, Sandalwood, and or Bamboo. We have specific timepieces that contain mahogany too. You can check the product description for each watch to confirm the type of wood used.
Q: What types of watch movement does your company provide?
A: Our watches utilize Japanese Movement.
Watches with Japanese movements have mechanical movements, automatic movements or quartz movements that are manufactured in Japan.
Unlike battery-operated watches, models like The Malcolm are automatic self-wind movement. An automatic watch has a “rotor” “oscillator” that is powered by the movement of the wearer's wrist. As the wrist moves, it automatically moves the rotor. The rotor then winds the mainspring inside its barrel.
*This means you have to wind the timepiece and then wear it frequently to ensure it tells the time accurately.
Q: What type of battery do your watches use?
A: Depending on the model, your watch will require an SR626SW or an SR920SW battery.
*Note: Send us a message at info@afewoodmen.com to confirm which battery is compatible with your timepiece. This is not applicable to automatic watches as they don't require batteries.
Q: Do the watches come with a box?
A: Yes! All of our watches come gift-ready with an AFWM wooden box so no wrapping paper is required. We provide the perfect gift for your man or yourself with our AFWM products.
Q: What is the feel of your watches? Are they heavy or light?
A: Almost all of our watches have a heavy yet durable feel. The Desmond and Adrian are all wooden watches and are light.
Q: How can I maintain the quality of my watch?
A: #GoodMenWearGoodWood and wearing is caring! You don't need any special cleaning cloths, or polishes. The natural oils from your skin gradually rub into the wood with normal wear, polishing the wood and making it shiny.
ORDER PROCESS
Q: Is engraving available for all your watches?
A: We offer engraving for all our men's watches, except The Desmond, The Adrian, and The Charles, due to the all-wood back. When you click on a timepiece, you'll see an "Engrave" button if the service is available. A few nuggets to consider for engraving:
- Engrave text should not be over 15 characters per line.
- You have the option to choose between 5 fonts and include a symbol from the list.
- Engrave Requests cannot be canceled after 24 hours and are Non-Refundable.
- Engraving requires an additional 1-3 Business Days for processing
- Engravings are not eligible for Same-Day Delivery.
*Note: We reserve the right to modify or adjust text location in order to preserve the integrity of the wooden timepiece.
Q: What if I don't want to use all three (3) lines for engraving?
A: You don't have to use all three lines when you decide to engrave a timepiece. If you'd like to leave a line blank, include (.) instead of text.
Q: My man is a larger guy, which watch is right for him?
A: All of our watches can add or remove links, however, The Eric watch is the perfect timepiece for men with large wrists.
We offer extra links for most timepieces in our collection. You can add extra links to your order by clicking the "Engrave" button on the product page. Select "No, I do not want to engrave" and then you'll see the option to add extra links. If you're including engraving with your order, you'll see the option to add extra links when you're entering your personalized message.
*Note: Send us a message at info@afewoodmen.com to confirm if the timepiece you’d like to order has extra links available.
Q: Can you adjust the links on my timepiece before it ships?
A: Unfortunately, we do not remove or add links to your timepiece. We include a handy link removal tool that you can use to make the adjustments on your own. In addition to the instructions manual which is included in the box, we have a link removal video to help you on our Tutorials Page. You also have the option to take the timepiece to a watch repair shop to have the links added or removed.
*Note: Please note that if you're unable to adjust the links you should consult a professional as any damage incurred voids your warranty.
Q: Do you offer custom orders?
A: Yes, we offer custom orders for RINGS ONLY. Send us a message with the name of the ring you're interested in and the expected delivery date. Please note that an additional $45 will be added to your invoice for custom ring orders. Once payment is satisfied, we will proceed with your custom order.
Q: Are custom timepieces eligible for refunds?
A: No, custom timepieces are not eligible for refunds, but may be eligible for exchange on a case by case basis. Custom timepieces in our B2C collection consist of The Brittany, The Angela, The Megan.
PAYMENT
Q: What other forms of payment do you accept?
A: We accept PayPal and most major credit cards (Visa, MasterCard, American Express, Discover).
DISCOUNTS
Q: Do you offer discounts and promo codes?
A: Yes! Our discounts are mainly shared through our newsletter and on social media. If you haven't already signed up for our email campaign, do so ASAP! Check your welcome email for a discount code. In addition to these savings, we offer various opportunities to get savings up to 10-15% throughout the year and that’s not even touching the surface during our highly anticipated Black Friday deals!
Q: Why isn’t my discount code working?
A: Some of our discount codes can only be used once per customer, while others on a timer. If it’s only valid for 24hrs, once the time is up, you won’t be able to use it. The clock is literally ticking!
If your discount code has not expired or been used on a previous order, and you’re still getting an error, check to make sure you have a valid product in your shopping cart. Still having trouble? Send us an email at info@afewwoodmen.com with your discount code so one of our friendly reps can take a look.
Q: Can two Promo codes be used on one purchase?
A: Only one Promo code may apply per purchase.
SHIPPING & DELIVERY
Q: How long will it take for me to receive my product?
A: We care about getting our products out as quickly as possible. Our average time frame is 3-5 Business days for shipping. Extended shipping times can apply during the holiday season. Holidays are not limited to Thanksgiving, Black Friday, Christmas, New Year's, Father's Day, Fourth of July, Labor Day, etc.
*Note: This timeframe is subject to change based on the flexibility of our shipping carriers and fulfillment center.
Q: Why 3-5 Business days for shipping?
A: Our products are made to order with tender, love, and care and no two watches are alike as the grain, color, and textures could vary depending on the type of wood. We also take the watches through a 7- point inspection to reduce defective watches being shipped.
*Note: This timeframe is subject to change based on the flexibility of our shipping carriers and fulfillment center.
Q: What are my options for shipping?
A: Depending on your address, you also have the option to choose UPS Next Day and UPS 2nd Day. Please note that Saturday Delivery is not guaranteed for all addresses or states and your order will likely be delivered.
Customers based in Atlanta, GA have the option to choose Local Pickup from our fulfillment center at checkout. If you're interested in Same-Day Delivery, send us a message to confirm if your address is within our delivery range. For more details about Same-Day Delivery click here.
Q: Which carriers do you use to ship?
A: Your package can be shipped through UPS, FedEx, or USPS. All orders that include a PO box are shipped through USPS. International orders are shipped via DHL.
Q: I paid for Next Day Shipping but my order didn’t arrive the following day. Can I get a refund?
A: Please note that we are not liable for any delays on the carrier’s end. You are welcome to file a claim with UPS/FedEx if your package does not arrive on time.
Q: My order is showing delivered but I did not receive it. What are my options?
A: Your next steps depend on whether or not you purchased package protection at checkout. If your order has package protection, we will assist you with filing a claim so your order can be replaced or refunded.
We go the extra mile to offer insurance in case your package is lost, damaged, or stolen. Because this is optional, you can remove the package insurance at checkout. Per our policy, we are not liable for packages that show “Delivered” but are not received, and recommend you keep the insurance when you place your order. Customers who don’t receive their packages are referred to the carrier to file a claim in order to get a refund or a replacement. A UPS claim can take up to 1-3 months and we have no oversight to expedite the process. Keep this mind before you remove the package insurance.
Q: Is in-transit shipping impacted during Holiday Season?
A: There may be in-transit shipping delays during the Holiday Season due to labor/logistics shortages. Next Day deliveries may be impacted, keep in mind when selecting this shipping method.
Q: My package was returned to sender because my address is incorrect. Can you reship?
A: It is important to verify your address during checkout, as well as when you receive your order confirmation email. In cases where your package is returned to us due to a problem with the address you entered, a new order will be processed and an invoice for a $15.00 reship fee will be sent to the email provided. Once the reship fee has been satisfied, we will send an order confirmation email with the order details.
RETURN & REFUND POLICY
Q: What is your return policy?
A: You have 14 days from the delivery date to reach out to us if there's an issue with your order. Our return window closes 30 days from the delivery date so packages must be returned within that timeframe to avoid a 20% restocking fee. To learn more about returns, please read our full Return Policy.
Q: I'm trying to return my order through the Return Center but I'm getting an error. Why is that?
A: There are several reasons why you're getting an error message. If 14 days have passed since your delivery date, you won't be able to do a self-return and you'll need to send an email to info@afewwoodmen.com so a member of our support team can provide additional details.
Local pickup orders cannot be returned through our Return Center. You'll need to drop off your order at Ecomspaces. Since your order did not ship, there is no way for us to generate a return label.
Q: Do you have a Holiday Returns Policy?
A: Yes. If you want to know more about it, click here Return Policy.
Q: How long does a refund take?
A: It depends on the payment method used. Refunds typically take 3-5 business days to be processed. Reimbursement of funds will be allocated back to the original form of payment used for the purchase.
WARRANTY
Q: Do you provide a warranty for your watches?
A: Yes, your wooden watch is covered. To learn more information about our warranty policy, click here Warranty.
Q: Do you provide a warranty for your rings?
A: Yes, we offer a lifetime warranty on our rings. To learn more information about our warranty policy for rings, click here.
AFFILIATE PROGRAM
Q: Do you partner with Influencers?
A: Yes, we have a Brand Ambassador Program. You can find the application form here. There is a review process to ensure applicants meet the requirements.
Once approved, we will provide an affiliate link and discount code to share so you can earn a commission. Your unique promo code must not be shared on coupon sites.
Q: What are the requirements to become a Brand Ambassador or Affiliate?
A: Here are the minimum requirements:
- 1000+ followers on Instagram or 10,000+ on TikTok (with good engagement).
- Ability to provide quality/appealing video content showcasing our products.
- Online presence that aligns with our brand, namely family friendly content.
